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Luis López
Senior IT Project Manager @Gartner
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WORK HISTORY
Senior IT Project Manager @Gartner
Spearhead Sales Technology department transformation from Waterfall software development to Agile; defined, implemented, and maintained Agile development processes across 13 teams- Partner with Product Owners to translate business requirements into deliverable Salesforce enhancements and maintain a healthy backlog of features and user stories - Improved data delivery from legacy Customer Relation Management (CRM) system to Salesforce from 24 hours to real-time updates - Improved marketing data delivery from MarTech platform to Salesforce from 18 hours down to less than 1 hour- Drive Agile Scrum ceremonies (Grooming, Sprint Planning, Daily Stand-Ups, Demos, Retros) for 2 Salesforce scrum teams of 8-10 team members in each- Define and refine Jira tickets to ensure Salesforce configuration and implementation work is well-articulated and acceptance criteria are detailed- Manage timelines and staffing allocation through proactive team capacity planning and work forecasting- Create and maintain custom JQL-driven dashboards to track work progress and metrics across department- Present quarterly program metrics and KPIs to Senior Leadership (e.g. Velocity, Happiness Index, Business Value Delivered, Vulnerabilities Management, Backlog Health)- Lead senior leaders, stakeholders, and cross-functional teams in defining and implementing key performance metrics for the department, resulting in enhanced risk management, improved quality, and increased development efficiencies- Coach junior Project Managers on Agile implementation, project management, and Jira best practices- Earned the CIO Excellence Award, 2024 - “For embodying Gartner\'s leadership principles, demonstrating exemplary guidance, vision, and commitment to excellence.”
EDUCATION
University of California, Riverside
Bachelor of Science, Bioengineering, Bioengineering
Holtville High School
High School Diploma, H.S. Diploma
ABOUT LUIS LÓPEZ
With several years of professional experience, I specialize in driving Agile…
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