Luis de Sousa Marques

WORK HISTORY

EDUCATION

ABOUT LUIS DE SOUSA MARQUES

Luis is passionate and has a personal commitment to hospitality. He has a comprehensive knowledge of Hotel and Food and Beverage Operations, with a vision and entrepreneurial mind to push the business to the next level. Skilled at taking projects from conception through implementation, to successful completion; a seasoned food and beverage professional with an accomplished track record in the understanding of revenue management, and in managing of High Quality and Volume producing operations and Start Up experience, gathered from his many years in the industry. A self-made man who worked his way up the corporate ladder, perseverance, resilience and motivation is part of his DNA, and he has a no-nonsense, open minded and positive management style. He uses his experience and knowledge to accomplish change. Through his career, Luis worked as an active member of the food and beverage operations and development, successfully finishing several achievements, when it came to focus on controlling (Profit & Loss Management) and guest quality service satisfaction perspective, setting-Up profitable Event Catering, Restaurant & Bar operations for the upscale market. A Customer-driven Manager and a leader, Luis has the proven ability to work effectively with a team of truly multinational managers and employees, with a track record of excellence. Luis possesses that rare talent of managing \"upward\" exactly the same way he does with those who report to him, treating everyone around him with great respect. He has worked both in hands-on and senior level management ranging from 5-star luxury hotels, mega cruise lines, boutique expedition ships, as well with corporate offices, as consultant in Newbuilding and Operations. Always friendly, energetic and customer service oriented person, he is a genuine hospitality ambassador, and during this time, Luis has established a vast resource network within the industry with guests, management, suppliers/vendors and employee recruiters; carries a wealth of knowledge and expertise in the field which would be extremely valuable to any operation. Specialties: Managed successfully operations with up to 390 Staff contained in High Quality and Multinational environments. Effectively brought together strong Teams, in order to secure an Exceptional Service. Introduced and monitored standard operational procedures on a High Quality Level. Trained Employees, in order to guarantee consistent Quality and/or to ensure successful operations “Start Ups”. Exceeded the Expectations of various well-established Firms.