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Lúcia Andrade
Executive Director, Ai Practice Expert @Foundever
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WORK HISTORY
Executive Director, Ai Practice Expert @Foundever
Sao Paulo, BR
EDUCATION
Escola Superior de Propaganda e Marketing
Comunicação Social - Publicidade e Propaganda
ABOUT LÚCIA ANDRADE
Senior global leader with 20+ years of experience, including 8+ years leading Artificial Intelligence and Conversational AI transformation at enterprise scale.Expert in Agentic AI, LLM, and NLU, driving high-impact initiatives that accelerate automation, enhance customer experience, and deliver measurable ROI.Leading global Conversational AI delivery teams and multi-market projects. Proven track record of building and scaling a high-performing global CAI practice, with strong governance, standardized frameworks, and data-driven performance management.
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