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Louise Genders

Head of Product - Business Growth @Kiwibank

Auckland, NZ
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2026 — Present

Head of Product - Business Growth @Kiwibank

Auckland, NZ

Stepping aside from my day job to focus on leading a strategic growth workstream at Kiwibank, focussed on enhancing banking solutions for Kiwi businesses.

EDUCATION

2002 — 2005

University of Sussex

Media Studies, Media Studies

SKILLS

Customer ServiceCustomer Contact StrategyContact Centre SolutionsCoaching StaffCustomer ExperienceTeam LeadershipEmployee TrainingContact CentersRetailCall CentersTeam ManagementCall CenterBusiness AnalysisCustomer SatisfactionLeadershipAccount ManagementInventory ManagementPerformance ManagementManagementProject ManagementBusiness Process Improvement

ABOUT LOUISE GENDERS

I am a well-grounded, strategic thinker experienced in leading teams to deliver complex solutions and business growth. I have a strong track record of defining product and business roadmaps and guiding outcomes from the conceptual through to practical execution into both consumer and business markets. An experienced leader in Agile and traditionally structured businesses with a proven history of creating high performing, engaged teams.

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