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Lorayne Stelmak
Customer Success Manager Latam @SailPoint
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WORK HISTORY
Customer Success Manager Latam @SailPoint
São Paulo, BR
As Customer Success Manager for LATAM, I serve as a strategic advisor and trusted partner to key clients, ensuring they achieve maximum value from SailPoint\'s Identity Security solutions. My focus is on driving client satisfaction, building long-term relationships, and supporting successful adoption of SailPoint’s technologies.I provide guidance on identity management, compliance, and access governance, while monitoring account health, identifying growth opportunities, and proactively addressing challenges, always collaboration with internal teams and driving continuous improvement.
EDUCATION
Saint Paul Escola de Negócios
Master's degree, Leadership and Management
Universidade Paulista
Bachelor of Business Administration - BBA, Business Administration
ABOUT LORAYNE STELMAK
Hello, world. Welcome to my profile!I am a professional with 26 years of experience, 15 of them working with Project Management in IT, managing large and complex projects related to infrastructure, software development, and cybersecurity.As a Project Manager, I helped several companies achieve their goals by translating strategy into action plans and improving operational efficiency in project management through communication, project management plans, schedule management, risk management, project control and monitoring, financial and budget control, and team management through MS Project or Jira.In my current role, my leader often invites me to participate in Leadership Meetings because I\'m always bringing valuable ideas and different views of the situation.Working at Cognizant, I utilized my strong communication, leadership, organization, strategic planning, and resource planning to implement the Transformation Office. Besides increasing revenue by 50% in 2019 and by 26% in 2020, the financial director recognized accounts within the Transformation Office as the most accurate forecast of the entire company. I also created the Welcome Onboarding Employees that increased the team\'s engagement.Working at Novell, I was the 4th project manager to assume the project in one year. I used my presentation skills, analytical thinking, active listening, and empathy to build a strong relationship with the client and was accountable for all his projects in the next 2 years. People say that I am the person who solves all problems. Actually, I am a person who is passionate about working with teams, engaging them, and developing strategies to improve business and achieve delivery excellence. Solving problems is a consequence of the type of professional I am.I lived in Connecticut, EUA, for 1 year during an exchange program. I used to live in São Paulo, Brazil, but since April 2022 I have been living in Dubai, United Arab Emirates. I can easily communicate in English and Portuguese.I aim to grow as a project manager, lead big teams, keep developing people, and improve my leadership, negotiation, and conflict-resolution skills. My mission is to impact people\'s lives in a positive way. I am seeking a hybrid or remote position in a company that values people, encourages growth, cares about work-life balance, and believes that this motivates, engages the team, and increases productivity.It would be great to discuss how I can help your company to grow and achieve its goals. Let’s connect or feel free to send me an e-mail: l••••••••@gmail.com.
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