Sibani Dasgupta
Customer Success Manager @SailPoint
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WORK HISTORY
Customer Success Manager @SailPoint
Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction* Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding ofhow IdentityIQ solves those problems. Proactively share best practices.* Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services* Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers* Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth* Ensure maintenance contract renewal
EDUCATION
Kendriya Vidyalaya
High School, Science
Assam (Central) University
Bachelor’s Degree, Computer Science
Assam (Central) University
Master's Degree, Computer Science
Indian School of Business
Product Management
ABOUT SIBANI DASGUPTA
At VMware, my role as a Senior Technical Adoption Manager centers around enhancing our…
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