Lizbeth Alvarez
Head of Client Strategy (Global) @TMF Group
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WORK HISTORY
Head of Client Strategy (Global) @TMF Group
Client Director Strategy covering all globe. Top Accounts for TMF and setting proper strategy for coverage for the accounts.
EDUCATION
Universidad Iberoamericana, Ciudad de México
Bachelor, Business Administration
The University of Texas at Dallas
Certificate of Management, Business Administration and Management, General
Florida International University - College of Business
Executive Master of Business Administration - EMBA, Business Administration and Management, General
ABOUT LIZBETH ALVAREZ
Customer retention is the foundation for business success. As a global executive, I drive customer satisfaction, engagement, and loyalty by cultivating strong partnerships. Guided by a customer-centric philosophy, I champion empathy and cross-cultural collaboration to guide teams toward expanding market share. As a strategic advisor, I foster unity and drive targeted growth initiatives. Analyzing industry challenges and trends, I tailor innovative solutions to customer needs, and I have a deep understanding of global trends based on my bicultural background. Accomplishments- Drawing upon my passion for client growth and success to ideate and launch TMF Group\'s first client panel. Achieving stellar results and building a Client Community- Recognizing untapped opportunity to nurture existing accounts in Mexico/ Latin America, and maximizing growth at SAP Concur. Leveraging bicultural skills and multinational experience to forge deep relationships to earn trust as a strategic partner. Increasing NPS from 2 to 10 from Fortune 50 Client, the largest customer at that time. Realizing a significant increase in NPS from additional accounts- Fostering collaborative team environment centered on professional and personal success at SAP Concur. Positioned entire team to win President\'s Club and Winner Circle in Hawaii- Leading the region as the group\'s Director, the existing Customer base grew from 15 to 240 multinational accounts in the Region, increasing the contract value by 350% Specialties: Account Management • Solutions Based Selling • Enterprise Account Management High-Level Negotiations • Networking • Telecommunications • Account Strategy • Business Development • International Sales ExperienceStrategic Planning • Relationship Building • Project Management • Bi-Lingual • Bi-cultural
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