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Process Improvement Analyst V @Global Payments Inc.
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WORK HISTORY
Process Improvement Analyst V @Global Payments Inc.
US
Portfolio enablement and process improvement professional supporting portfolio transformation across Product, Technology, Finance, and PMO/Portfolio Operations. Specializes in Planview Portfolios and ProjectPlace governance; demand and capacity enablement (forecasting, allocation, utilization); intake and financial classification support (CapEx OpEx, PAF); interdependency management; and SOP training. Known for turning policy and tool behavior into clear workflows, job aids, microlearning, and leadership-ready communications that improve adoption, reporting quality, and governance consistency.Experience highlightsPortfolio transformation and governance: Convert workshop outputs into decision points, operating guidance, and executive summaries; support future state intake and prioritization; align process expectations with tool execution across PMO Ops, Product, Tech, and Finance.Planview enablement and reporting hygiene: Set standards for plan updates, reporting readiness, milestones, and status; create instructions for recurring work; define expectations for onboarding, ownership transitions, and access.Interdependency management: Enable leaders to identify, map, monitor, and communicate dependencies; deliver micro training and reusable toolkits.Demand and capacity enablement: Improve visibility into capacity, allocation, utilization, and backlog; strengthen taxonomy rollups; support POCs on roles, demand stages, funding type, and CapEx OpEx impacts.Financial governance: Clarify CapEx vs OpEx decisioning and PAF completion; connect staffing and allocation to downstream finance and reporting outcomes.ProjectPlace governance and controls: Reduce workspace sprawl with governed setup, invitation discipline, and license practices; define Workspace Champion expectations.Documentation and communications: Author SOPs and practice guides; convert transcripts into how to guidance; create chat and email ready messaging that increases compliance.
EDUCATION
Walden University
Master of Business Administration - MBA, Project Management
International Information Technology & Application
CAPM, Project Management
Walden University
Bachelor of Applied Science (B.A.Sc.), Psychology
Project Management Institute Educational Foundation
Certificate of Completion, Project Management Professional Certification Prep
ABOUT LISA JAMES
I’m a PMP-certified project management and IT governance professional with a strong record of aligning systems, people, and strategy to deliver value at scale. I specialize in hybrid Agile-Waterfall project delivery, stakeholder engagement, and enterprise transformation, leveraging a Disciplined Agile mindset to empower teams and streamline operations.With 7+ years of experience across data governance, technology operations, system implementation, and change advisory leadership, I help organizations improve business agility by tailoring processes that fit their unique needs—because one size doesn’t fit all.I thrive in environments that require structure with flexibility, where choosing the right Way of Working (WoW) creates sustainable impact. My focus is on creating flow, improving compliance, and driving measurable outcomes while mentoring others through the journey.Let\'s connect if you\'re looking for a project delivery leader, business consultant, or agile transformation partner ready to align business goals with execution strategies.
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