Lisa Sweeney
Senior Vice President, Travel (Emea) @WNS
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WORK HISTORY
Senior Vice President, Travel (Emea) @WNS
London, GB
WNS is a global leader in business process management (BPM) and industry-specific solutions. With over 20 years of experience, WNS works with some of the world’s most recognisable brands across multiple industries, including travel, hospitality, banking, healthcare, and insurance. Through a combination of domain expertise, advanced technology, and data-driven insights, WNS helps companies transform their operations, improve customer experiences, and drive growth.In the travel sector, WNS stands out as a trusted partner, offering end-to-end solutions that cover everything from reservations management and customer service to digital transformation, AI-driven analytics, and back-office operations. By leveraging the latest technologies, WNS helps travel brands streamline processes, enhance operational efficiency, and stay competitive in a fast-changing global marketplace.WNS is committed to delivering innovative, scalable solutions that enable clients to reduce costs, improve service quality, and adapt to the evolving demands of the travel industry. With a proven track record of success, WNS is empowering travel companies to thrive in today’s dynamic environment.
EDUCATION
Valencia College
Associate's degree, Business Administration and Management, General
ABOUT LISA SWEENEY
As a global executive in Business Process Outsourcing (BPO), Business Process Management (BPM), Digital Transformation, and AI-led Customer Experience (CX), I bring over three decades of experience and have successfully designed and delivered solutions exceeding £1 billion in value. My contributions to the CX and contact centre community were recognised on the 2022 CXFO Power 100 list, where I was honoured as a rising star and key industry influencer.I specialise in negotiating complex, multi-tower solutions across F&A, Procurement, Resourcing, Consultancy (policy and process re-engineering, customer journey mapping, service design), and end ot end Outsourcing (contact centres — inbound, outbound, complaints, collections, sales, retentions, and remediation). Increasingly, my focus extends to digital and AI transformation, helping clients leverage automation, analytics, and AI-driven insight to reimagine customer engagement, improve operational resilience, and unlock new value streams. This includes leveraging advanced capabilities across- AI and Generative AI for predictive engagement, conversational automation, and insight-led decisioning- Digital CX Transformation through omnichannel orchestration, self-service, and intelligent automation- Analytics and Data Sciences to optimise operations and customer journeys- Finance, Risk & Compliance process re-engineering to enhance transparency and efficiency.I regularly engage with senior leaders, C-suite executives, and regulators to address industry challenges, share best practices, and explore emerging trends, particularly within the Utilities & Travel sector, where I have a proven record of driving measurable outcomes. My mission is to create long term strategic partnerships delivering sustainable value for clients and their customers while shaping the next generation of digital service delivery.If you\'re interested in learning how I can help you accelerate your digital and AI transformation journey, I’d be delighted to connect over coffee.
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