Zachary Madrigal
SVP Healthcare Provider Solutions @WNS
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WORK HISTORY
SVP Healthcare Provider Solutions @WNS
US
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) & Process Innovation Company.Since 1996, WNS has combined deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across ten vertical industries. WNS delivers an entire spectrum of BPM solutions, including industry-specific managed services offerings, customer experience services, revenue cycle management, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. WNS has professionals across 64+ delivery centers worldwide. Solving Complex Healthcare Challenges with Innovation and Technologies • E2E Revenue Cycle Management (RCM)• Finance & Accounting (F&A)• Customer/Patient Experience Services (CX) External & Internal• RPA, Automation, Data, GenAI, Analytics, Clinical/Sales, Business & Competitive Intelligence • Human Resources Outsourcing (HRO) Full/Partial Services, Flexible and Project Based • Telehealth Virtual Care & Complexities • Digital Transformation: Business, Operations, Systems/Technology • Robotic Process Automation (RPA)/bots Management and Deployment • Provider Credentialing Services • Human Resources Outsourcing (HRO)• Procurement Services - Advisory, Managed Services, Digital Solutions
EDUCATION
The Wharton School
Course: Financial Accounting 11/2013, Financial Accounting
Orange Coast College
AA, Business Management / Finance
Genpact LTD.
Certified Six Sigma Green Belt (CSSGB) Genpact Inc. Cert. 23901
Arizona State University
BS, Zoology / Biology
The Wharton School
Customer Analytics (Part 1 of 5) Business Analytics Specialization Certification Program, Business Analytics
University of Phoenix
MBA, Global Strategic Management- John Sperling School of Business & Technology
ABOUT ZACHARY MADRIGAL
As an experienced sales leader, I specialize in delivering value-added solutions, cost reduction strategies, and innovative approaches to solve complex healthcare business challenges. I collaborate with business leaders; hospitals, healthcare systems, payors, physician practices, DME providers, medical device companies, dental and vision organizations to provide transformative managed service and specialized business unit leadership. Mission Statement: My mission is to empower business leaders to enhance their financial performance, reduce revenue linkage, operational efficiency, customer satisfaction, clinical outcomes and improve their overall outcome for their customers. I achieve this by leveraging cutting-edge technologies, innovative products, and industry resources, technology-enabled solutions, advanced analytics, RPA, Automation, and disciplined operational expertise.Proven Track Record: I have a demonstrated history of solving problems, meeting company goals, reducing costs, increasing cash collections, and leveraging existing relationships to accelerate corporate growth and enhance process improvement. My credentials include multiple business owner, start-up, public and private organizations, a Certified Six Sigma Green Belt (CSSGB), a Certified Revenue Cycle Representative (CRCR) from HFMA, Advanced Business Analytics Certifications from Wharton’s, and an MBA in Global Strategic Management. Specialties:Managed Services: Complex Claims, Underpayments and Denials Management, Prior Authorizations, Finance & Accounting, Revenue Cycle, Patient Access, Performance Benchmarking, Expense Cost-Savings, Data Modernization, Data Warehouse initiatives, Reimbursement, Business and Clinical Intelligence. Advanced Technologies: Advanced GenAI, Hyperautomation, RPA, Data Modernization. Strategic Optimization: Supply Chain/Procurement Cost Optimization strategies, Customer Experience Enhancement, Virtual Telehealth, Digital Transformation, and Clinical Services.
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