Lisa Cook
Head of Product Services @Conferma
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WORK HISTORY
Head of Product Services @Conferma
Manchester, GB
Head of Product Services overseeing Product Operations, Technical Writing and Product Training to ensure our platform runs efficiently and is easy to adopt. I work closely with Product, Engineering, Commercial and Customer Success to streamline operations, reduce production support, and improve documentation, training and integrations. Driving clear standards, data-led decision making and continuous improvement to improve customer satisfaction and lower operational costs.
EDUCATION
The Open University
Computing and IT, Computer Science
The University of Manchester
Postgraduate Degree, Senior Leadership
The Open University
BA (Hons), Humanities with English Language
SKILLS
ABOUT LISA COOK
Experienced Technical Writer with a demonstrated history of producing clear and concise software documentation including API documentation, release notes, and various end-user documentation. Comfortable working in an Agile software development environment, I also have experience using Jira alongside technical authoring software like Madcap Flare and version control via Github. I have a passion for learning and am currently studying towards a level 7/PgDip in Senior Leadership
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