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Start for FreeLindsey Tucker
Senior Cx Program Manager @Trulieve
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WORK HISTORY
Senior Cx Program Manager @Trulieve
Lead the technical implementation of Medallia for both the digital and customer segments.• Consistently achieved high customer survey response rates between 10 – 15%(depending on brand and channel).• Built a culture of continuous process improvement by devising a strategy that encompasses the measurement, enhancement and evolution of techniques, mindset, and behavior. Involving gauging employee satisfaction through engagement surveys and employee retention rates, as well as implementing a bonus structure for managers directly linked to customer satisfaction and customer effort. • Provided enterprise-wide project management guidelines, standards, tools, methodologies, and reporting. • Implemented and enforced policies that related to process delivery, presales, operations, financials, and relationship management. • Lead a team of three National Program Managers.
EDUCATION
Southern Illinois University, Carbondale
Bachelor of Science (B.S.), Hospitality and Tourism Administration
Canton High School
Diploma
American Hotel and Lodging Association
Convention Management Certificate
ABOUT LINDSEY TUCKER
I have a passion for creating unique customer experiences, and a commitment to operational efficiency. Over the last decade I have worked in numerous industries and roles which have taught me how to stay versatile in this everchanging society. As an experienced professional with a diverse background, I bring a unique perspective and skill set to any team.
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