Lindsay Sheehan
Client Success & Operations Manager | Strategic Account Management | Process Improvement & Team Collaboration
- Role
- Client Success Manager at Informative Research
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Lindsay Sheehan
Strategic, enterprise Client Success Manager with 8+ years of experience owning complex…
Experience
Client Success Manager
Mar 2023 — Present · Kansas City, MO, US
Partner with regional and enterprise clients to coordinate ongoing account activity, reporting, and operational deliverables.• Collaborate with internal operations, support, and leadership teams to ensure timelines, data integrity, and client satisfaction across multiple B2B workflows.• Manage multiple client pipelines simultaneously, ensuring timely completion of key milestones and compliance requirements.• Utilize Excel and CRM systems to maintain account data, analyze performance metrics, and provide operational insights.• Serve as the escalation point for client issues, developing triage and resolution plans in coordination with support teams.
Education
Colorado State University
Bachelor of Science, Health and Exercise Science; Health Promotion
2005 — 2009
Front Range Community College
Associates of Arts
2003 — 2005
Skills
- Event Planning
- Program Management
- Customer Service
- Leadership Development
- Social Media Marketing
- Marketing
- Community Outreach
- Social Media
- Fundraising
- Event Management
- Volunteer Management
- Nonprofits
- Public Speaking
- Public Relations
- Training
- Marketing Communications
- Team Building
- Powerpoint
- Community Development
- Coaching
- Sales
- Budgets
- Management and Leadership
- Communication (Written an Oral)
- Research and Program Planning
- Computer Literacy
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