Lindsay Sheehan

Client Success & Operations Manager | Strategic Account Management | Process Improvement & Team Collaboration

Role
Client Success Manager at Informative Research
Location
Kansas City, MO, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Lindsay Sheehan

Strategic, enterprise Client Success Manager with 8+ years of experience owning complex…

Experience

  1. Client Success Manager

    Informative Research

    Mar 2023 — Present · Kansas City, MO, US

    Partner with regional and enterprise clients to coordinate ongoing account activity, reporting, and operational deliverables.• Collaborate with internal operations, support, and leadership teams to ensure timelines, data integrity, and client satisfaction across multiple B2B workflows.• Manage multiple client pipelines simultaneously, ensuring timely completion of key milestones and compliance requirements.• Utilize Excel and CRM systems to maintain account data, analyze performance metrics, and provide operational insights.• Serve as the escalation point for client issues, developing triage and resolution plans in coordination with support teams.

Education

  • Colorado State University

    Bachelor of Science, Health and Exercise Science; Health Promotion

    2005 — 2009

  • Front Range Community College

    Associates of Arts

    2003 — 2005

Skills

  • Event Planning
  • Program Management
  • Customer Service
  • Leadership Development
  • Social Media Marketing
  • Marketing
  • Community Outreach
  • Social Media
  • Fundraising
  • Event Management
  • Volunteer Management
  • Nonprofits
  • Public Speaking
  • Public Relations
  • Training
  • Marketing Communications
  • Team Building
  • Powerpoint
  • Community Development
  • Coaching
  • Sales
  • Budgets
  • Management and Leadership
  • Communication (Written an Oral)
  • Research and Program Planning
  • Computer Literacy

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Lindsay Sheehan — Client Success Manager at Informative Research in Kansas City, MO, US | Unifers