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Start for FreeLindsay McKnight
Director, Business Operations Customer Experience & Journey Transformation @Sophos
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WORK HISTORY
Director, Business Operations Customer Experience & Journey Transformation @Sophos
Myrtle Beach, SC, US
Leading integration and redesign of customer journeys across Secureworks and Sophos portfolios.Developing scalable, value-driven experiences tailored to customer segmentation and success definitions.Creating and implementing at-risk plays to improve retention and deliver a consistent, proactive customer experience.Driving collaboration across internal teams to ensure every customer touchpoint is relationship-oriented and outcome-focused.
EDUCATION
Clemson University
B.S., Civil Engineering
SKILLS
ABOUT LINDSAY MCKNIGHT
Director, Customer Experience at Secureworks, a Sophos Company
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