Lindsay McKnight
Director, Customer Experience at Secureworks, a Sophos Company
- Role
- Director, Business Operations Customer Experience & Journey Transformation at Sophos
- Location
- Conway, SC, US
- LinkedIn followers
- 500 followers
Experience
Director, Business Operations Customer Experience & Journey Transformation
Feb 2025 — Present · Myrtle Beach, SC, US
Leading integration and redesign of customer journeys across Secureworks and Sophos portfolios.Developing scalable, value-driven experiences tailored to customer segmentation and success definitions.Creating and implementing at-risk plays to improve retention and deliver a consistent, proactive customer experience.Driving collaboration across internal teams to ensure every customer touchpoint is relationship-oriented and outcome-focused.
Education
Clemson University
B.S., Civil Engineering
2002 — 2006
Skills
- Design-Build
- Earthworks
- Road
- Construction Management
- Green Building
- Project Planning
- Contract Negotiation
- Process Scheduler
- Rfi
- Ms Project
- Leed
- Erosion Control
- Construction Drawings
- Submittals
- Construction Safety
- Leed Ap
- Cpm Scheduling
- Cost Control
- Materials
- Project Bidding
- Cost Management
- On-Screen Takeoff
- Stormwater Management
- Highways
- Renovation
- Deep Foundations
- Suretrack
- Sewer
- Grading
- Project Estimation
- Hydrology
- Land Development
- Constructability
- Construction
- Cost Engineering
- Microsoft Project
- Soil
- Subcontracting
- Project Coordination
- Water
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