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Lindsay Chamberlin
Lead Implementation Project Manager @Zelis
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WORK HISTORY
Lead Implementation Project Manager @Zelis
Project Management: Led cross-functional teams to ensure all technical and business requirements were met. Created and maintained project plans and artifacts, identified risks, and communicated them to the program manager.Client Communication: Scheduled and ran client calls, maintained continuous communication via meetings and emails, and conducted demos and training sessions.Technical Tasks: Created and updated JIRA tickets, completed provider setup, TINS analysis, and provider outreach tasks. Conducted bank testing and built client rules/groups/forms in ZAPP®.Configuration and Testing: Configured client systems in ZAPP® and ZPASS, designed payer communication documents, and performed accuracy checks. Conducted payer testing and monitored files post go-live.Documentation and Handoff: Created and maintained production handoff documents, assisted with output testing, and transitioned projects to the CX Manager.Collaboration and Training: Collaborated on internal enhancements for efficiencies and cost-saving opportunities. Attended trainings and workshops to learn the implementation process.Security and Compliance: Maintained secure users, performed annual security audits, and configured rules in ZAPP® including logos, signatures, inserts, and addresses.Task Prioritization: Prioritized tasks based on go-live dates and revenue, with assistance from the Manager of Implementation.
EDUCATION
Southern New Hampshire University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Northern Virginia Community College
Associate of Science - AS, General Studies
ABOUT LINDSAY CHAMBERLIN
Strategic and detail-oriented Lead Project Manager with over a decade of experience driving enterprise software implementations and cross-functional initiatives. Adept at leading end-to-end project lifecycles—from requirements gathering and stakeholder alignment to deployment and post-launch optimization—across healthcare, technology, and administrative domains. Proven ability to manage and configure complex projects involving platforms such as proprietary company software and Salesforce, while coordinating with diverse teams and clients to ensure timely delivery and measurable impact. Skilled in Atlassian products (JIRA, Conduent), SharePoint, and Microsoft 365, with a strong foundation in business analysis, risk mitigation, and process improvement. Holds a Bachelor of Science in Business Administration and multiple certifications. Known for fostering collaboration, mentoring teams, and delivering results that exceed expectations.
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