Lily Troia

WORK HISTORY

EDUCATION

SKILLS

ABOUT LILY TROIA

Trusted partner skilled at building collaborative relationships with internal and external stakeholders in the library and research sector, including academia, funders, government agencies, publishers, corporate research groups, product teams, labs and user facilities, technology and biotech firms, and marketing teams -Insightful and solution-focused business development and communication professional adept at fostering conversations, building community and strategic, creative partnerships -Strategic sales and account management professional with proven success developing, managing, and closing complex sales cycles to deliver curing-edge software and SaaS platforms and solutions with contracts reaching nearly $1M in support of R1 institutions focused on research application and innovation -Results-driven and adaptable leader having consistently met or exceeded revenue, engagement, and retention targets within highly competitive markets and rapidly evolving product development environments -Organized and attentive account manager having successfully rebuilt and reinvigorated many at-risk, neglected, and underdeveloped accounts saving more than $1.5m in potentially lost and uncaptured revenues, rebuilding relationships that strengthen the wider research ecosystem -Adept ability to stay apprized of the most pressing challenges in information management and cultural heritage sectors like dwindling budgets and a diminished workforce pipeline, mediating compliance and open access guidelines, responsible partnerships, and acceleration of broader impact - Offers librarian and archivist expertise with a focus on new metrics, translational research impact, copyright, science communication, digital media outreach, and a strong capacity to coalesce diverse audiences around technology to improve information literacy, enhance scholarship, and expand discovery -Technically savvy professional with a natural curiosity and aptitude for learning new products, markets, and customer channels; able to apply said knowledge into unique sectors, like shown through close work with publishers, funders, US, National Labs, NCIs, consulting in the pharma sphere, publishing with Pfizer, etc.