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Licia Zarcone
Senior IT Service Delivery Manager for Digit Euss @Netcompany-Intrasoft
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WORK HISTORY
Senior IT Service Delivery Manager for Digit Euss @Netcompany-Intrasoft
Brussels, BE
Service Manager L2 IT support for HAN DECIDE DIGIT; EPMMS EAC Act as team leader, manages priorities and workload, set objectives and evaluate Direct collaboration with operations and development teams to make sure that service level agreements (SLAs) are guaranteed Be the single point of contact with customers and partners Manage the operational activities in accordance to the agreed commitmentsEvaluate contract and project risks, identify and execute risk mitigation actions Provide consolidated management reporting to the customer and steering committee on the services delivered Plan and supervise the execution of quality reviews Play a key role in add-on sales with Sales & Delivery Management team Manage a team of onshore members as well as subcontractors
EDUCATION
Universita' degli studi di Palermo
Laurea In Pianificazione Territoriale Urbanistica ed Ambientale, universita' degli studi di palermo
People Cert
ITIL4
CEFORA
Formation du Formateur
Liceo Classico Umberto I
Maturita Classica, Liceo Classico 'Umberto I'
SSDSI
Lean Six Sigma White Belt
CEFORA
Excel Advanced
MANAGEMENT PLAZA – Management certification company
Prince 2 - Certification of PRINCE2 FOUNDATION
ABOUT LICIA ZARCONE
Senior Service manager presso Netcompany
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