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Liam Bui
Service Designer @Workplace Injury Commission
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WORK HISTORY
Service Designer @Workplace Injury Commission
Melbourne, AU
As the Service Design Lead for a large-scale transformation program, I drive the design and delivery of seamless, user-centric services that reshape how the business operates. My role is to bridge customer needs, business strategy, and operational realities, ensuring that every touchpoint in the service journey is intuitive, efficient, and impactful.I lead multidisciplinary teams to: Map & reimagine end-to-end service experiences using design thinking & systems thinking. Engage stakeholders & customers to uncover pain points and opportunities. Prototype and test new service models to reduce risk and maximize impact. Align teams around a shared vision, embedding service design into strategy and delivery. Measure success through tangible business outcomes, customer satisfaction, and operational efficiencies.
EDUCATION
Swinburne University of Technology
Bachelor of Applied Science (B.A.Sc.)
SKILLS
ABOUT LIAM BUI
Customer Journey Mapping Customer Experience strategy Process…
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