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Start for FreeLeslie Lowes
Director, Servicing @Freedom Mortgage
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WORK HISTORY
Director, Servicing @Freedom Mortgage
Fishers, IN, US
Lead reporting team responsible for analytics, coaching database, customer satisfaction disputes, incentive production and Single Point of Contact assignment and re-assignment.• Responsible for all investor default reporting for Servicing Call Center.• Lead Servicing Communications Team, responsible for all staff communications, policies, and procedures.• Lead a team of ~24 Escalations Specialists who are responsible for customer complaint resolution.• Responsible for all Call Center internal/external audit response production, including investors and ratings agencies.
EDUCATION
Franklin Central High School
High School Diploma
Indiana Wesleyan University
Associates, Business
SKILLS
ABOUT LESLIE LOWES
As a leader, I have a dynamic career background that covers a variety of business functions that have culminated in roles that drive initiatives and maintain operational excellence. My passion is for nurturing relationships with key stakeholders, such as executive teams, boards, global business partners, and internal business units.Throughout my career, I have grown immensely in my expertise and skill set with a proven record of managing large-scale projects, including the build-out of a new headquarters facility through the full life cycle and ensuring all schedule and budgetary parameters were met. I am a leader who is highly effective at cultivating internal cultures that support ethical, strategic, informed, and collaborative decision-making,
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