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Leopoldo Pastrana
Warranty Specialist @GWM Mexico
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WORK HISTORY
Warranty Specialist @GWM Mexico
Ciudad de Mexico, MX
Adapt and implement Chinese OEM warranty policy to meet national market requirements, ensure comprehensive training for the dealership network, verify compliance with the established process, and prioritize customer satisfaction throughout the execution.•Review dealer warranty claim register, claim approval to final dealer payment, working hand to hand with finance team.•Support Dealer network warranty process questions and verify document evidence of warranty claims(DTC Codes,Pictures,Videos,Repair Order documentation).
EDUCATION
Universidad del Valle de México
Ingenieria Industrial
ABOUT LEOPOLDO PASTRANA
After Sales | Warranty Claims | Quality | Recalls | Tableau | Data | Dealer Audit |
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