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Leonardo Pappacena
Global Delivery Director @DATAmundi
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WORK HISTORY
Global Delivery Director @DATAmundi
Madrid, ES
Overseeing the full scope of delivery related process for all clients and across all product lines (Localization and Managed Services)- Ensuring strong direct margins as per established goals and budgetary controls - Assisting in creation of strategies/plans/goals for future expansion- Acting as a liaison for Delivery related ISOs- Fostering relationships with major clients – Implementing and participating in Client Business Reviews- Ensuring clear and efficient communication between all pertinent departments (Sales, Finance, HR, Delivery and others)- Leading and maintaining a proper working environment through the establishment of objectives, career paths, team training and development, performance feedback, etc, in order to retain and develop talent and succession planning- Leading, guiding, directing, and evaluating the work of other leaders including geo heads and managers.
EDUCATION
Universidad de Málaga
Language Interpretation and Translation
Middlebury Institute of International Studies at Monterey
MA
ABOUT LEONARDO PAPPACENA
As the Global Delivery Director at Summa Linguae Technologies, my role centers on enhancing delivery processes across all product lines, ensuring robust margins align with our financial objectives, and spearheading strategic advancements for organizational growth. My commitment to fostering client relationships is evidenced through regular Business Reviews and maintaining clear, efficient communication across various departments.With a background in Production Direction at SDL plc, I leverage my expertise in operations management, strategic alignment, and team mentorship to drive success. This is complemented by my skills in translation, globalization, and linguistics, which are integral to my current responsibilities. These competencies have been instrumental in my contributions to Summa Linguae Technologies, particularly in the realm of localization and managed services.
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