Lekshmi Priya
Senior Application Consultant @Capgemini
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WORK HISTORY
Senior Application Consultant @Capgemini
Guadalajara, MX
Working for a Large US Investment Bank as a Production Controller/Specialist. Spearhead seamless global handovers between India and US teams, guaranteeing flawless communication and timely acknowledgment of user requests and alerts, ensuring 100% SLA compliance.Command critical incident responses as Incident Commander, orchestrating rapid cross-functional collaboration among L2, L3, Operations, and Wealth Management teams to swiftly resolve high-impact outages and drive thorough post-mortem analysis.Drive continuous operational excellence by generating detailed weekly incident analytics, identifying systemic issues, and initiating targeted action plans that prevent recurrence and elevate service reliability.Innovate process improvements by architecting an internal ticketing system for shift handovers and authoring comprehensive runbooks for 50+ previously undocumented alerts, empowering faster and more consistent incident resolution.Champion automation initiatives in partnership with cross-team stakeholders, streamlining workflows to slash manual effort and accelerate operational throughput.Transform project performance metrics, elevating OKRs from critical red zones to green by optimizing alert management, improving acknowledgment rates, and reinforcing SLA adherence.
EDUCATION
Kendriya Vidyalaya
CBSE
Malnad College of Engineering
Bachelor of Engineering (B.E.)
SKILLS
ABOUT LEKSHMI PRIYA
Here for meaningful interactions and fruitful connections. Working as a Senior Applications Consultant in Capgemini with past experience in Tata Consultancy Services since 2017 with exposure in Cybersecurity and Banking domain,with knowledge particularly in Qlikview, Unix, SQL, Splunk, Jenkins, Azure and ServiceNow Devops Professional with keen interest in playing with data and making sense to them. Outside the Computer walls, I am passionate about travelling, gardening, singing, cycling, cooking and machines.
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