Lee Stephen
Director of Account Management @Hyosung - North America
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WORK HISTORY
Director of Account Management @Hyosung - North America
SKILLS
ABOUT LEE STEPHEN
CUSTOMER EXPERIENCE EXECUTIVE | TEAM BUILDERGlobal Collaborative Leader, Customer Loyalty Subject Matter ExpertAn enthusiastic leader and problem solver with a passion to drive customer loyalty by creating an end-to-end experience. Goal oriented with a proven track record of meeting commitments with integrity, building global customer experience teams and driving the customer experience into the organization.CUSTOMER EXPERIENCE: Customer Experience Plan Execution | Voice of the Customer | Journey Mapping | Customer Retention | Listening Posts | Analytics and Insight | Net Promoter | Product Usability | Customer Forums | Sales EnablementMANAGEMENT: Strategic Planning | Partner Channel | Competitive Intelligence | Mentoring | Team Building | Budgeting | Recruiting | Return On Investment | Continuous Improvement
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