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Start for FreeLeonardo Declich
Director Cx Digital Transformation @Frontier Airlines
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WORK HISTORY
Director Cx Digital Transformation @Frontier Airlines
Denver, CO, US
Leading digital transformation initiatives focused on improving the customer experience and reducing the cost to serve by leveraging AI and digital innovation.
EDUCATION
Stony Brook University
Bachelor's degree, Computer Information Systems Management
SKILLS
ABOUT LEONARDO DECLICH
My area of expertise is driving operational and digital change across complex, high-volume B2C and global enterprise environments with 10+ years of experience translating ambiguous mandates into outcomes that show up in the numbers. I\'ve led agentic AI deployments, AI-powered analytics implementations, and AI-driven automation initiatives that deliver measurable results. Recent highlights: CSAT lifted from 33% to 79% through agentic AI deployment |$4M in annual savings from automation initiatives | 25% contact volume reduction across global operations | Unified two global brands post-merger across 22 countries | 2024 International Contact Center Automation Award Winner. Areas of Expertise: AI & Automation | Agentic AI | IVA/IVR & Chatbot Implementation | Text & Voice Analytics | Self-Service Platforms | Agent Assist & Call Center Automation | Change Leadership | Data-Driven Insights | CX Innovation | Process & System Optimization | Solutions Architecture | Cross-Functional Team Leadership
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