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Laurence Martin
Senior Vice President Operations @LHH
Aurora, CO, US
EMAILS
l••••••••@lhh.com
MOBILE NUMBERS
+19•••••••64
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WORK HISTORY
Mar 2016 — Present
Senior Vice President Operations @LHH
SKILLS
Contact Center OperationsData AnalysisContact CentersBusiness Process Outsourcing (Bpo)BpoOperations ManagementOutsourcingCustomer Relationship Management (Crm)Customer SatisfactionBusiness Process ImprovementCustomer ServiceAnalysisVendor ManagementTeam LeadershipCall Center Start-UpCall CentersLeadershipProject ManagementCustomer ExperienceWorkforce ManagementManagementTeam BuildingProcess ImprovementCall CenterPerformance ManagementCrmAnalytics
ABOUT LAURENCE MARTIN
Result-driven professional with 20 years of Operations and Client management experience. A proven track record of exceeding revenue targets and contractual client metrics. Strong performance management and process improvement results. 9••••••••@theanswervirtual.com
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