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Lauren Platt
Member Advocate Manager, Family Office @PURE Insurance
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WORK HISTORY
Member Advocate Manager, Family Office @PURE Insurance
Charleston, SC, US
Member & Relationship Support• Serve as the primary contact and advocate for a selection of Family Office and UHNW accounts.• Act as a concierge service liaison, assisting members with claims reporting, follow-up inquiries, and access to specialized risk management services.• Handle claims for family office accounts within your claims expertise, experience, and authority.• Support members and brokers with claims education, process guidance, and logistical support, especially during large or complex losses.• Host regular check-ins with Family Office representatives and members to ensure service satisfaction and identify opportunities for deeper engagement.• Provide support for NPS outreach and member/broker escalationsPartnership & Collaboration• Collaborate with internal stakeholders across Claims, Distribution, Underwriting, Risk Management, and Member Services to deliver a coordinated and superior member experience.• Partner with the Family Office team to onboard new accounts, aligning PURE’s services with the needs of family office structures.Education & Engagement• Develop and host educational webinars, workshops, and in-person events for Family Office clients and centers of influence (COIs), focusing on claims, proactive risk management, coverage options, and industry trends.• Support broker education and outreach regarding PURE’s approach to servicing UHNW clients.Service Quality & Process Improvement• Ensure high levels of member satisfaction through empathy-driven service and ownership of the member journey.• Monitor feedback and service metrics, identifying areas for improvement and recommending enhancements to service protocols and communication strategies.• Contribute to technical and onboarding training for internal teams serving this specialized segment.
EDUCATION
Arizona State University
Minor, Sociology
Arizona State University
Bachelor's degree, Communication
ABOUT LAUREN PLATT
Hello!I was born and raised on the South Shore of Massachusetts, and in 2008 moved to Tempe Arizona to pursue my Bachelors degree at Arizona State University. I graduated in 2012 with a B.A. In Communications and a Minor in Sociology. In May of 2016, I happily relocated to the beautiful city of Charleston, SC, where I have had the honor of assisting in the start up of the Claims Department in our downtown office.I am hardworking, driven, and adaptable. I enjoy being in an atmosphere where I am constantly able to learn, grow, and promote. I am enthusiastic about my work and the things I enjoy, and my goal is to be in a position where I can be passionate about what I do!
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