Lauren Duke
Manager, Order Management Operations @Skillsoft
Signup · Get unlimited contacts
WORK HISTORY
Manager, Order Management Operations @Skillsoft
Lead and oversee all billing and invoicing operations within the Order-to-Cash cycle, ensuring accuracy, timeliness, and compliance.Ensure billing compliance with contractual terms, pricing agreements, tax regulations, and revenue recognition policies.Develop, maintain, and enforce billing policies, procedures, and internal controls.Oversee billing system configuration, testing, and enhancements within ERP and billing platforms.Support month-end and quarter-end close activities related to billing accuracy and revenue reporting.Train, coach, and performance-manage billing staff to ensure consistent, high-quality output.Identify and implement process improvements and automation initiatives to increase billing efficiency and scalability.Identifies UAT scenarios and partners with IT to define test cases, coordinate testers and validate accuracy.
EDUCATION
University of Maryland Global Campus
Master's degree, Master of Science in Management, concentration in Marketing
University of Maryland Global Campus
Master of Business Administration - MBA, Business Administration
McDaniel College
Bachelors, Communication
ABOUT LAUREN DUKE
10+ years of management experience leading teams of up to 90 associates-15+ years of progressive accounts receivable and corporate collections experience-Extensive negotiation experience working with domestic and international firms from small businesses to fortune 100 companies-Robust background working with external customers, back office, and sales teams managing an aging of 400+ mm-Expert in utilizing accounting software, including Microsoft applications and a range of ERP systems
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.