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Business Process Analyst @LABUR
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WORK HISTORY
Business Process Analyst @LABUR
Led discovery across four business units to document current‑state pricing processes and identify operational inefficiencies.* Designed future‑state workflows aligned to industry best practices, enabling standardization of global price list changes.* Supported training content development and user enablement for new pricing application.* Validated test environments, supported UAT orientation, and triaged issues prior to IT escalation.
EDUCATION
Iowa State University
BBA, Management
Drake University
Master of Business Administration, Management Information Systems, General
Drake University
MBA, Business Administration and Management, Emphasis in Information Systems
SKILLS
ABOUT LAURA PFAB
I\'m a Senior Business Analyst achieving expertise as a business analyst, product owner, collaborator, analyzer, and outside the box thinking while driving growth and business value. Helping to solve projects one piece at a time. Looking for an opportunity that allows me to use my collaboration, strategic planning, mentorship, and leadership abilities.I\'ve supported enterprise-level Salesforce programs across industries including technology, insurance, compliance, and SaaS. Whether working with global teams, leading UAT cycles, or validating end-to-end workflows, I bring structure, clarity, and a strong commitment to delivering value.Core Strengths:* Requirements Gathering & Stakeholder Management* Process Mapping & Journey Mapping* User Stories & Acceptance Criteria* Salesforce Service Cloud, Sales Cloud, GovCloud* UAT Planning, Execution & Defect Triage* Data Mapping, Data Analysis & Data Quality* Cross-Functional Collaboration* Agile/Scrum Delivery (CSM, CSPO)* Certinia PSA (Projects, Resource Management, Billing, Rev Rec)I\'m passionate about helping organizations get the most out of Salesforce - and ensuring users feel confident, supported, and empowered by the systems they rely on.Skills:Salesforce: Service Cloud, Sales Cloud, GovCloud, Flows, Reports, Dashboards, Permissions, Data LoaderBA Skills: Requirements Gathering, User Stories, Acceptance Criteria, Process Mapping, Journey Mapping, UAT, Gap AnalysisTools: Jira, Confluence, Aha, Rally, Lucid, Miro, VisioCertinia PSA: Projects, Resource Management, Billing, Revenue RecognitionMethodologies: Agile, Scrum, WaterfallOther: Data Mapping, Data Analysis, Training & Enablement
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