Laura Considine-Pugsley
Customer Assurance Lead @Leeds Building Society
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WORK HISTORY
Customer Assurance Lead @Leeds Building Society
Leeds, GB
EDUCATION
International Compliance Association
Diploma in Governance Risk & Compliance
LIBF
Financial Services, Regulation & Ethics
LIBF
Certificate in Mortgage Advice & Practice (CeMap)
LIBF
Advanced Mortgage Advice
LIBF
Certificate in Equity Release (CeRER), Mortgage
LIBF
Certificate in Supervising in a Regulatory Environment (CeSRE), Regulatory Supervision
Institute of Leadership & Management
Leadership & Management , Organisational Leadership
ABOUT LAURA CONSIDINE-PUGSLEY
Enterprise assurance and risk leader with a strong track record of designing, leading and scaling outcomes testing and assurance programmes across complex FCA-regulated organisations. Extensive experience providing independent, forward-looking assurance over end-to-end customer journeys, including Mortgage Advice, Underwriting & Arrears, Savings and Insurance.Trusted advisor to executive and senior leadership teams, bringing clarity and judgement to complex regulatory and conduct risk issues. Deep expertise in translating regulatory expectations, including Consumer Duty and Vulnerable Customer requirements, into practical, embedded frameworks that genuinely improve customer outcomes and support sustainable business performance.Known for operating effectively at enterprise level, influencing across all three lines of defence and partnering with senior stakeholders to drive consistency, accountability and continuous improvement. Passionate about building resilient, high-performing teams and creating cultures where challenge, learning and professional judgement are actively encouraged.Diploma-level GRC qualified through the ICA, with active membership of ICA, LBIF and senior compliance and assurance networks.
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