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Start for FreeLary Nicephore Julien Bouabre
Utilities Customer Service Representative @doTERRA International LLC
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WORK HISTORY
Utilities Customer Service Representative @doTERRA International LLC
US
For the Canada market **Handling Inquiries and Complaints:** Listen attentively to customer concerns and provide information about products and services. Respond promptly and accurately to inquiries via phone, email, chat, or in person.**Resolving Issues:** Identify the root cause of customer problems, troubleshoot issues, and offer solutions. If needed, escalate complex problems to the relevant department or supervisor.**Processing Orders and Transactions:** Take orders, process payments, handle returns and exchanges, and make changes to customer accounts as required.**Building Relationships:** Maintain a positive and professional attitude. Demonstrate empathy and patience while building rapport to foster strong customer relationships and loyalty.**Maintaining Records:** Document customer interactions, inquiries, complaints, and actions taken in a database or CRM system.**Providing Product Knowledge:** Develop a deep understanding of the company’s products and services to provide accurate and helpful information to customers.**Collaborating with Other Departments:** Work closely with teams such as sales, product development, or technical support to resolve customer issues and ensure a seamless experience.**Potentially Promoting Products and Services:** Identify opportunities to inform customers about additional products or services that may benefit them, and engage in upselling and cross-selling when appropriate.
EDUCATION
Université Félix Houphouët-Boigny
Licence 1, Lettre moderne
Lycée moderne 2 de Daloa
baccalauréat(BAC), A2
Brigham Young University - Idaho
Bachelor of Science - BS, Business Administration and Management, General
Brigham Young University - Idaho
Associate of Science - AS, Business Administration and Management, General
BYU-Pathway Worldwide
pathway worldwide certificate , Business, Management, Marketing, and Related Support Services
Brigham Young University - Idaho
certificate , Administrative Assistant and Secretarial Science, General
Brigham Young University - Idaho
Certificate , Business and leadership skills
ABOUT LARY NICEPHORE JULIEN BOUABRE
Bilingual French-English Customer Service Professional with a strong foundation in…
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