Laura Oconnor
Staff Customer Success Manager @GitHub
Signup · Get unlimited contacts
WORK HISTORY
Staff Customer Success Manager @GitHub
Berlin, DE
I am the Staff Customer Success Manager in Europe; I manage the most complex accounts in region to drive strategy, adoption and overall customer satisfaction. In this role, I also create programs to establish Customer Success as an organisation within GitHub. I work to create programs around running business reviews, creating success plan and enablement sessions amongst others.Recognised as one of the top 3 CSMs globally and winner of Club FY24.
EDUCATION
University of Oxford
Master of Studies, Creative Writing
University of Oxford
Bachelor of Arts (B.A.), English Literature and Language
SKILLS
ABOUT LAURA OCONNOR
With a wealth of experience in customer relationship roles, I have the proven ability to deliver excellence in challenging circumstances. I exercise my judgement, time, project and prioritisation skills to work with customers through all sales and delivery stages to achieve success, utilisation and revenue. I have the ability form relationships with ease and guide customers, cross-functional partners and team mates to success. Beyond that, I am a cat mother, published short story author and playwright.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.