Jenny Ngo

Customer Success Manager @GitHub

San Jose, CA, US
MOBILE NUMBERS
+14•••••••81

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WORK HISTORY

Oct 2021 — Present

Customer Success Manager @GitHub

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Direct engagement with Enterprise accounts identify customers\' business objectives and drive adoption of GitHub solutions- Create a success plan for each account with timelines and success criteria for current initiatives- Track and manage customer health scores and create mitigation strategies for blockers- Collaborate with the sales team and other supporting teams on account strategy to drive customers\' realization of business objectives through adoption and consumption of GitHub solutions.

EDUCATION

2006 — 2010

San José State University

Bachelor of Science, Advertising

N/A

Cornell University

Certificate, Data Science Essentials

2015 — 2015

Mission College

Associate of Science, Computer Network Technology

2012 — 2013

West Valley College

Certificate, Project Management

SKILLS

Marketing CommunicationsAdobe Creative SuiteHtmlMicrosoft OfficeCoordinating EventsProject ManagementWebexCisco NexusNetworkingExecutive Level Administrative SupportMarketingPythonBusiness OperationsCrmProblem SolvingAdvertisingSales OperationsTrainingCustomer ServiceAccount ManagementSales SupportTime ManagementCisco UcsTroubleshootingEvent ManagementCalendaringLeadershipExpense ReportsData CenterAdvertising SalesTravel ArrangementsCisco Technologies

ABOUT JENNY NGO

Aspiring leader with 10+ years of experience in a variety of roles including customer…

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