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Product Development Manager @Tata Consultancy Services
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WORK HISTORY
Product Development Manager @Tata Consultancy Services
Auburn Hills, MI, US
Define creative, high-quality roadmaps, consistent with team priorities, partner team planning, and existing tools capabilities; work closely with engineering and Service teams across Stellantis to deliver on the roadmap; lead development of new initiativesPerformed complex data analysis to support different opportunities and initiatives in the Service Life Cycle Management.Worked with the Salesforce Einstein tool to help develop various dashboards to measure various KPIs.Design, develop and establish KPIs to monitor analysis and provide strategic insights to drive growth and performance.Supported the Digital Transformation strategy for after-market service lane applications, transitioning the service organization from a product-focused model to a customer-based approach to enhance the entire customer experience by using existing digital tools and data-driven decision-making.Improved customer service by leveraging data-driven decisions and process accountability using a Salesforce Einstein DashboardSkills: Python (Programming Language) · SQL · Google Cloud Practioner · Machine Learning · Machine Learning · Qlik Sense · Service Lifecycle Management · Salesforce Einstein · Project Management
ABOUT LAKSHYA RUPANI
Hard-working, Diligent person. Objective is to grow with the company I am working in.
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