Lakshmi Yadav

Service Delivery Manager @Ensono

Pune, IN

As a Service Delivery Manager at Ensono, I’ve been leading end-to-end service delivery for strategic clients—driving operational excellence, ensuring SLA adherence, and delivering measurable business outcomes.Acting as the primary point of contact for clients, I’ve built strong, trust-based relationships while ensuring consistent alignment with both client expectations and organizational goals.By closely monitoring performance metrics and collaborating cross-functionally, I’ve ensured smooth service operations and contributed to continuous improvement initiatives that enhance customer satisfaction.