Lael Turner
a V Director @Zion Temple Church, Inc
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WORK HISTORY
a V Director @Zion Temple Church, Inc
Manage and maintain Multimedia Streaming Systems and Video Teleconferencing (VTC) equipment including workstations, laptops, other mobile devices, and complex integrated Audio- Visual systems• Configure and maintain collaboration tools (Microsoft Teams, Microsoft Live Events) and audio/video streaming software• Provide recommendations and expertise on collaboration tools and video streaming software• Design and implement new hardware and software configurations for video productions,teleconferencing and telecommunications/multimedia equipment• Identify, isolate, and classify network faults identified either manually or via available networkmanagement tools• Assist with set-up for AV meetings or live events to include providing user training and support• Provide extensive troubleshooting and testing of video conferencing audiovisual equipment(multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/Vsystems, streaming technologies, etc.)• Address and troubleshoot customer issues received via email or phone, as well as throughmonitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, andnetworks• Document incidents, including opening case, updating with status and timely closure• Coordinate and schedule equipment and software testing and pre-checks in advance of VIP andhigh visibility events• Recommends customer service and IT process support enhancements, researching andrecommending new technologies and procedures• work both independently and collaboratively to identify opportunities and develop new ideas forefficiencies• plan and prioritize workload to ensure objectives and requests are completely promptly andefficiently
EDUCATION
Towson University
Associate's degree
ABOUT LAEL TURNER
Ambitious and highly motivated self-starter seeking a position within the SAAS Field. A driven professional with a positive attitude and aptitude for innovative concepts and emerging technologies possessing strengths in project management, customer service, problem solving, collaboration and team building. Dedicated to performing precision work with the ability to excel in fast-paced high-demand environments.
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