Lacey Capps

About Lacey Capps

Strategic partnerships and community engagement leader with a proven track record of driving organizational effectiveness through relationship-building, program operations, and cross-functional collaboration. Known for aligning people, processes, and priorities to deliver measurable outcomes in fast-paced, stakeholder-driven environments.Brings a thoughtful, results-oriented approach to program management, combining creative problem-solving with operational rigor to lead complex initiatives, meet tight deadlines, and advance organizational goals. Trusted partner to executive leadership and regional teams with demonstrated strength in navigating layered dynamics, exercising sound judgment, and influencing across all levels.Recognized for building strong external partnerships, strengthening engagement, and guiding distributed teams toward shared objectives, while maintaining clarity and momentum through change.

Experience

1. Director of Chapter Relations (Remote Based in Nashville)

   Recycled Materials Association (ReMA)

   Feb 2019 — Present · Washington, DC, US

   Leads and advises 270+ volunteer executives, board members, and chapter leaders across the U.S. and Canada, strengthening stakeholder engagement and providing strategic guidance on governance, chapter leadership development, and operational effectiveness across 18 chapters and 3 regions;Partners with executive leadership, governance, and legal teams to implement strategic initiatives and support organizational change;Guides chapters on governance frameworks, operational best practices, and compliance with policies and bylaws, supporting sustainable leadership pipelines and organizational continuity across distributed chapter operations; Develops and deploys communication resources, operational tools, and digital engagement initiatives (Higher Logic, WordPress) to strengthen chapter performance;Oversees reconciliation of chapter dues ranging from $2K–$200K, ensuring financial accuracy and timely processing; Serves as staff liaison to the Council of Chapter Presidents, managing executive communications, strategic coordination, and leadership alignment; Supports organizational engagement and growth initiatives through stakeholder relationship management and NetForum Enterprise administration; Oversees and advises regional chapter scholarship programs, ensuring consistent administration, compliance, and alignment with organizational guidelines and policies; Co-founder and staff lead of ReMA’s Young Executives Council, launching leadership development programming, webinars, and recognition initiatives, including Young Executive of the Year and 30 Under 30 Awards.

Education

• Furman University

  Bachelor of Arts (B.A.), Music

• Walters State Community College

  Associate of Arts (AA), Music and Theatre

• Columbia College Chicago

  Master of Arts Management (M.A.M.), Business & Entrepreneurship — Arts, Entertainment, & Media Management

• Vanderbilt University

  Leading Innovation in Arts and Culture: Statement of Accomplishment Certificate, Arts Administration

  2014 — 2014

• Leddy Group / HR Certification Institute

  Enhancing Team Effectiveness, Human Resources | 2014 – 2014 Facilitated by Steve Wood, President, CEO and CFO of Leddy Group and Work Opportunities Unlimited, and Susannah Chance, Vice President of Human Resources for Leddy Group. The course focused on increasing the effectiveness of teams and discussing strategies to extinguish teams' dysfunctional behaviors and enhance their performance. Key Course Objectives: • Common dysfunctional team behaviors, their effect on the team, and strategies to overcome them; Relational trust and why it's a "must" for effective teamwork; How the use of assessment tools may help teams understand each other better and improve performance. Program approved for 1 HR General recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

  2014 — 2014

Skills

• Grants
• Arts Administration
• Tourism
• Entertainment
• Festivals
• Stage
• Philanthropy
• Theatre
• Editing
• Budgets
• Creative Writing
• Community Outreach
• Community Development
• Museums
• Project Management
• Event Planning
• Fundraising
• Problem Solving
• Program Management
• Volunteer Management
• Theatrical Production
• Policy
• Audience Development
• Team Leadership
• Public Relations
• Stage Management
• Integrated Marketing
• Performing Arts
• Nonprofit Organizations
• Social Media
• Music
• Marketing
• Public Speaking
• Leadership
• Grant Writing
• Event Management
• Non-Profit Administration
• Nonprofits
• Sponsorship
• Customer Service