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General Manager Business Operations @Allianz Australia
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WORK HISTORY
General Manager Business Operations @Allianz Australia
Sydney, AU
Essential for ensuring the Personal Injury division has robust controls, system availability, effective procedures, and capable personnel to meet regulatory and compliance standards. This role drives organisational growth and optimises customer experiences while maintaining financial strength and operational efficiency. Oversees customer experience, learning and development, business operations, and regulator relationships, ensuring exceptional service and compliance. Facilitating the introduction of new technologies, the role enhances customer service, performance, and productivity. Serving as a bridge between executive leadership and operational teams, ensures alignment and effective communication across the enterprise.
EDUCATION
McDonald's Management Training Centre
Certificate, Local Store Marketing
McDonald’s Management Training Centre
Diploma, Basic Operations
Blakehurst High Schools
High School Certificate
Retail Trades' Association of New South Wales
Certificate, Basic Retail Management
Sydney Institute of Technology
Associate Diploma in Business Management
Australian Institute of Business
Masters of Business Administration (MBA)
McDonald’s Management Training Centre
Diploma, Basic Operations
Southern Sydney Institute of TAFE
Certificate, Management
Southern Sydney Institute of TAFE
Advanced Certificate in Management
Southern Sydney Institute of TAFE
Certificate, Accounts Clerical
McDonald's Management Training Centre
Diploma, Intermediate Operations
McDonald's Management Training Centre
Diploma, Advanced Operations
ABOUT KYLIE MACKENZIE
Experienced General Manager with over 35 years in the insurance industry, specializing in Business Relationship Management, Inclusive Leadership, Claims Management, Liability Management, and Insurance. Equipped with an MBA, I am committed to delivering exceptional customer experiences and driving operational excellence.As a collaborative leader, I have a proven track record in P&L management, business ownership, strategy development, and project & change management. My energetic leadership style empowers teams, resulting in consistently high employee engagement scores.I implement improvements for sustainable profitability, focusing on financial results and enhancing risk maturity. My skill in developing and managing relationships ensures plan requirements are met, supporting profitability and executing claims strategies.By integrating new technologies, I streamline operational practices to ensure robust controls, system availability, effective procedures, and compliance standards. This drives organizational growth, optimizes customer experiences, and maintains financial strength.I establish accountability for risk policies and frameworks, enhancing metrics such as profitability, Risk Maturity ratings, and Audit ratings. My stakeholder engagement expertise fosters continuous improvement and elevates organizational performance.
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