Kylie Brown
Practice Transformation Specialist @Elation Health
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WORK HISTORY
Practice Transformation Specialist @Elation Health
Lead proactive and strategic and workflow solutioning, analysis, and redesign for a diverse portfolio of 70+ enterprise/small/medium/large size primary care and multi-speciality clients.• Reduced onboarding admin tasks by 75% by authoring a new comprehensive document to replace 4 separate tools.• Built and updated documentation and mapping for 20+ workflow areas reducing end-to-end workflow review prep time.• Architected and launched a new discovery and workshop structure from the ground up, reducing PTS-led implementation time by 58% and boosting customer survey scores by 44%.• Championed the adoption of new AI tools by designing and leading workflow optimization training, resulting in a 125% average increase in client feature usage.• Manage comprehensive workflow and feature flag audits from proposal to execution, increasing customer satisfaction with configuration and design validation by 71%.• Cross-functional collaboration with Product, Engineering, Customer Success, and Technical Solutions teams.
EDUCATION
Southeastern Oklahoma State University
Master of Business Administration - MBA, Management
University of California, Irvine - School of Social Ecology
Bachelor's degree, Social Psychology
ABOUT KYLIE BROWN
Process transformation leader with 9+ years of expertise in Project Management, Customer Success, Implementation, and Sales, and 6+ years specializing in the healthcare industry. I leverage this deep background to design and scale complex workflows with the understanding that sustainable efficiency and change management is achieved through empathy, effective training, and building trusting relationships.I\'m a methodical, resourceful, reliable and results-oriented strategist dedicated to solving large-scale business challenges in healthcare. My approach fuels scalable success and sustainable organizational change for customers and colleagues.
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