Kylie Brown

About Kylie Brown

Process transformation leader with 9+ years of expertise in Project Management, Customer Success, Implementation, and Sales, and 6+ years specializing in the healthcare industry. I leverage this deep background to design and scale complex workflows with the understanding that sustainable efficiency and change management is achieved through empathy, effective training, and building trusting relationships.I\'m a methodical, resourceful, reliable and results-oriented strategist dedicated to solving large-scale business challenges in healthcare. My approach fuels scalable success and sustainable organizational change for customers and colleagues.

Experience

1. Practice Transformation Specialist

   Elation Health

   Dec 2024 — Present

   Lead proactive and strategic and workflow solutioning, analysis, and redesign for a diverse portfolio of 70+ enterprise/small/medium/large size primary care and multi-speciality clients.• Reduced onboarding admin tasks by 75% by authoring a new comprehensive document to replace 4 separate tools.• Built and updated documentation and mapping for 20+ workflow areas reducing end-to-end workflow review prep time.• Architected and launched a new discovery and workshop structure from the ground up, reducing PTS-led implementation time by 58% and boosting customer survey scores by 44%.• Championed the adoption of new AI tools by designing and leading workflow optimization training, resulting in a 125% average increase in client feature usage.• Manage comprehensive workflow and feature flag audits from proposal to execution, increasing customer satisfaction with configuration and design validation by 71%.• Cross-functional collaboration with Product, Engineering, Customer Success, and Technical Solutions teams.

Education

• Southeastern Oklahoma State University

  Master of Business Administration - MBA, Management

• University of California, Irvine - School of Social Ecology

  Bachelor's degree, Social Psychology