Kunal J Trivedi
Senior Manager Wfm @IntouchCX
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WORK HISTORY
Senior Manager Wfm @IntouchCX
Hyderabad, IN
Client Partnership Management: Navigate complex stakeholder relationshipsbalancing operational constraints with business objectives, consistently achievingclient satisfaction while optimizing resource allocationData Analytics Leadership: Drive comprehensive reporting and analysis frameworks,creating actionable dashboards that inform strategic decision-making and processoptimization initiativesChange Management Excellence: Champion organizational transformationinitiatives, ensuring smooth technology transitions with exceptional adoption ratesand minimal business disruptionRisk Management & Business Continuity: Develop and maintain robust contingencyplanning protocols, ensuring operational resilience during critical Development & Succession Planning: Mentor high-potential analysts throughindividualized development pathways, achieving successful internal promotions andcapability building
EDUCATION
A. G. Teachers College
High School
ABOUT KUNAL J TRIVEDI
Strategic Operations Leader with 18+ years of progressive experience…
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