Kshitiz Agrawal
Product Manager @Wiom
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WORK HISTORY
Product Manager @Wiom
Gurugram, IN
Conducted 10+ partner interviews, 90+ user calls, and built a personal portfolio of 5 customers to map complaint lifecycles and validate key ticketing pain points. Reduced P₉₅ ticket view times from ~12 hrs → ~6 hrs and P₉₅ resolution time from ~31 hrs → ~11.5 hrs Migrated the notification system to Clevertap, increasing delivery success rate from 50% → 90% Implemented reminder journeys for partners and their staff, enabling early course correction before SLA breaches. Introduced ticket auto-closure rules, reducing ticket clutter from 38k to 16k and decluttering the ticket screen. Reduced ticket reopens by 20% by eliminating false customer reopen attempts that negatively impacted partners.
EDUCATION
Indian Institute of Technology, Delhi
Bachelor of Technology - BTech, Chemical Engineering
Delhi Public School - R. K. Puram
CBSE, Science - Non Medical
ABOUT KSHITIZ AGRAWAL
Passionate about building products in the consumer tech space.I am a Product Manager with 5 years of experience across product and tech, focused on scaling impactful solutions in consumer tech.I\'ve led high-impact charters across healthcare, ecommerce, and internet infrastructure — from launching 0→1 products to scaling retention and growth engines.
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