Kristine Ingraham
Senior Manager - Client Delivery @Mosaic
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WORK HISTORY
Senior Manager - Client Delivery @Mosaic
Renton, WA, US
Oversee 5-20 projects across 10-15 lines of business, including training and workforce education & training for a Fortune 500 utility client in CA to ensure training compliance.• Manage project teams of 10-12 members to monitor project updates, statuses, and risks.• Collaborate with controller on client project budgets (total of $XM+), approving project scoping.• Responsible for resource allocation on client projects, achieving 100% workforce utilization.• Track KPIs and metrics related to project completion, costs, and consultant and client satisfaction.• Streamlined project onboarding process to increase operational efficiency. • Created an Adaptive Training System model, increasing pass ratio and reducing safety issues.• Led training on how to manage difficult clients, have difficult conversations, and use heart-centered leadership principles.
EDUCATION
University of Phoenix
Master of Science - MS
University of Phoenix
Master of Education - MEd
University of Phoenix
Bachelor of Science - BS
SKILLS
ABOUT KRISTINE INGRAHAM
WHO I AMI have a wealth of experience in digital courses, curriculum development, and adult learning across sectors that I use to develop and champion programs that maximize engagement and learning.WHAT I DOI joined Mosaic in 2017 as a senior consultant, worked as a consulting operations manager, and was promoted to senior manager in 2023. I oversee 5-20 workforce training and education projects for a Fortune 500 client. I manage teams of 10-12 members to drive projects forward.SELECTED ACHIEVEMENTS• Promoted from Manager to Senior Manager – Client Delivery in 2023.• Created an Adaptive Training System model, increasing pass ratio and reducing safety issues.• Achieved a 100% workforce utilization rate by aligning resources across all programs.• Led restructuring and delivery of 5 instructor-led trainings and creation of 5 web-based trainings in <2 months.• Managed 10-20 projects across 8-week development cycles, reducing course backlog by 50% and expanding catalog by 25%.
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