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Start for FreeKristina Nolan
North America Account Services Director at the Estee Lauder Companies Inc @The Estée Lauder Companies Inc.
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WORK HISTORY
North America Account Services Director at the Estee Lauder Companies Inc @The Estée Lauder Companies Inc.
Lead the North America Order-to-Cash organization, driving service excellence across all brands and retailers to deliver $3.5B in annual shipments and achieve best-in-class fulfillment performance. Build trusted partnerships with 40+ retail customers, aligning brand priorities and retailer strategies to maximize joint value creation.• Lead a team of 12 (3 senior managers, 9 analysts) fostering accountability, collaboration, and high performance.• Oversee quarterly wholesale revenue targets up to $940M, balancing production, capacity, and cost to strengthen customer experience.• Partner cross-functionally with IT, Data Enterprise, and Operations to advance SAP and Order Management systems, improving automation and order optimization.• Analyze shipment trends and data monthly to identify risks, opportunities, and improvement areas supporting regional financial goals
EDUCATION
La Salle University
Bachelor of Arts - BA, Criminal Justice / English Literature
Holy Family University
Master's degree
SKILLS
ABOUT KRISTINA NOLAN
Supply chain and operations leader with 20+ years of progressive leadership experience at The Estée Lauder Companies driving global planning, commercialization, and fulfillment across complex multi-brand portfolios.Experience spans IBP/S & OP, demand and supply planning, global product launches, and order-to-cash operations supporting $3.5B+ in annual shipments and a $3.1B global category portfolio.Retail partnerships include Ulta, Macy’s, Saks, and Amazon.SELECTED LEADERSHIP IMPACT• Manage $3.5B North America wholesale shipment portfolio across major retailers including Ulta, Macy’s, Saks, and Amazon• Led $3.1B global Holiday & Promotional Sets portfolio spanning 60M units, 19 brands, and 40+ factories across multiple sourcing regions• Achieved 99.5% product availability and 96% customer service levels across multi-brand supply networks• Delivered 32% productivity improvement through Six Sigma operational initiatives• Built executive reporting frameworks enabling cross-regional supply and demand visibility across global product portfolios
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