Kristin Puzon

About Kristin Puzon

I strategize best-in-class IT solutions. Digging deep to unearth client needs, I create & sell perfect-fit solutions. If it doesn’t align with my client’s needs, I jump outside the box and brainstorm until I’ve formulated the perfect strategy.Strategy doesn’t just fall from the sky. I’ve worked 2 decades within the IT industry—10 years of that time has been in account management. So, I’m the subject matter expert clients look to when they need a challenge solved. My reputation and dedication to customer service have cultivated strong bonds that bring clients back time and again.BEST-IN-CLASS CLIENT MANAGEMENT🙾 I’ve worked with international companies, providing solutions for private, public & Fortune 500 clients.🙾 As Senior Client Advisor with Expedient, I’ve been recognized YOY for crushing goals and closing sales. 🙾 I’ve won the Chairman’s Club Award & the Expy Award for the last 4 years straight. 🙾 I consistently achieve churn mitigation goals.I’m not satisfied with yesterday’s achievements. With a love for researching industry trends and best practices, I master new tech and turn around to sell it to clients. My colleagues rely on my knowledge as well as my resourcefulness, organizational skills & cross-functional leadership.CLIENT SERVICE & IT SOLUTIONS are my thing. If they’re your thing too, feel free to connect. 🙾 REACH ME at 21••••••21 or k•••••@gmail.com to discuss: Enterprise & Cloud Solutions Relationship Management Information Technology Business Development Cloud Architecture Pipeline Development Consultative Sales Account Strategy Solution Selling SAAS & IAAS CRM Tools Forecasting Proposals Negotiations Contract Selling Churn Mitigation

Experience

1. Senior Client Advisor

   Expedient

   Mar 2013 — Present

   YOU are the standard after which—organizationally—we model new client advisors.” It’s an honor to have built this reputation within the companies I have worked for. Managing an 80-account portfolio that brings in $10M in annual revenues for Expedient—an IaaS solution provider—I make it my daily aim to set new service standards. RESPONSIBILITY SNAPSHOT•Cooperate with Client Care Management to mitigate sales-stopping issues and elevate satisfaction.•Build solid internal C-suite relationships.•Analyze client portfolio, strategizing plans for best outcomes while up-selling optimal products and uncovering unrealized paths to revenue.•Cultivate qualified prospect pipeline, consistently hitting >100% annual quotas.WORLD-CLASS SERVICE•Won Chairman\'s Club Award and Expy Award for top sales YOY, 2016–2022.•Spark new business and build trust by advocating for client needs while pushing adoption of creative, outside-of-box solutions.•Contribute key voice in company’s IT evolution, which will open paths to untapped opportunities. •Pioneered 1st cloud solution sale within market after product was introduced.

Education

• University of Wisconsin-Stevens Point

  Environmental Science

  1991 — 1992

• Drexel University

  B.S. (Bachelor of Science)

  2007 — 2009

• DePaul University

  Bachelor of Science (BS)

  2005 — 2007

Skills

• Security
• Enterprise Software
• People Skills
• Productivity
• Microsoft Word
• Team Leadership
• Information Technology
• Operating Systems
• Microsoft Office
• Management
• Vendor Management
• Training
• Sharepoint
• Account Management
• Windows 7
• Software Documentation
• Integration
• Cloud Computing
• Business Intelligence
• Leadership
• Network Administration
• Project Management
• Virtualization
• Customer Relationship Management (Crm)
• Business Process Improvement
• System Administration
• Disaster Recovery
• Technical Support
• Business Analysis
• Program Management
• IT Operations
• Customer Service
• Process Improvement
• Microsoft Sql Server
• Access
• Networking
• Vmware
• IT Strategy
• Windows
• Troubleshooting