Kristin Hanfman

WORK HISTORY

EDUCATION

SKILLS

ABOUT KRISTIN HANFMAN

Highly motivated, energetic and enthusiastic financial services professional with a focus in risk management and process improvement. Through education in the Biological Sciences field, developed strong analytical skills to be extremely thorough and precise in all work done. From professional experience, has developed strong skills in customer service and an extensive knowledge of bank practices, software, and federal compliance regulations. Has developed strong leadership and communication skills through experience moving up and performing different roles at the bank branch level. Risk Management-Extensive experience in the financial services industry has given a great wealth of experience in mitigating risk. Experienced in mitigating all types of risk for the banking industry.Operations-Specializes in branch operations. Extensive knowledge in this area and assists with operational execution and education across a wide footprint for Capital One. A go-to contact across Northern VA by both fellow associates and managers alike.Leadership-Exudes great leadership throughout the market. Top ambassador in the market. Responsible for many of the managerial tasks in the branch (ie: scheduling and coaching).Process Improvement-Completing Business Process Management certification which involves business process analysis and completion of process documentation including swimlane diagrams and control charts.Relationship Building-Has built an extensive rapport with clients and managers through the extensive experience with client facing duties and building of relationships with those customers, colleagues and managers.