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Start for FreeKristian Aguilar
Staff Focused Services Engineer @Palo Alto Networks
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WORK HISTORY
Staff Focused Services Engineer @Palo Alto Networks
Plano, TX, US
EDUCATION
Universidad Tecnologica de Coahuila
Technical IT, Technical IT
SKILLS
ABOUT KRISTIAN AGUILAR
At Palo Alto Networks, my focus as a Staff Focused Services Engineer is on delivering exceptional post-sales support and fostering robust cybersecurity practices. With around 20 years of experience in network operations and security for different business (Health, Financial, Retail, Video Gaming). I guide strategic accounts including through intricate product migrations and integrations, ensuring our solutions like NGFW, Threat Prevention and Prisma Access align perfectly with their unique environments and maintain business secure from threat actors.My role revolves around crafting customized roadmaps for maintaining state-of-the-art security products and adherence to industry standards and policies. By establishing trust with clients and managing high-stakes escalations, our team has directly contributed to contract renewals and exceeded support KPIs, SLAs, and CSAT results. The collaboration with top executives and a strong commitment to protect our customers underscore our dedication to their success and security resilience.
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