Kristi Poehls

About Kristi Poehls

With expertise in UCaaS and CCaaS, I am a recognized leader and subjectmatter expert, lauded by management as the company\'s go-to \"guru.\" Mytrack record includes a proven ability to excel in the sales cycle and deliverexceptional customer experiences. As a strategic thinker, I have synthesizedresearch and analysis to develop actionable plans for enterprise-levelclients, and consistently deliver results that place me at the top of theleaderboard.As an Account Manager, my dedication lies in providing a \"White Glove\" service experience to clients through a consultative approach. I prioritize understanding their business needs, pain points, and challenges, fostering collaboration to develop tailored solutions for their specific situations. Continuously striving to enhance efficiency, I leverage creative thinking and straightforward problem-solving to address any hurdles that may arise.

Experience

1. Business Development Manager

   Iq Wired

   Jan 2024 — Present

   IQ Wired is a women-owned and women-led Technology Broker where we humanize technology by bridging the gap between technology and people. Empower clients to achieve their business objectives by understanding their vision and challenges and then evaluate, design and implement IT systems and vendors. Leverage my skills in customer relationship management, solution selling, and managed services to provide clients with tailored technology solutions that enhance their growth, productivity, and efficiency.Utilize an ecosystem of trusted partners to achieve the organization\'s desired business outcomes while ensuring solutions with quality and reliability. Assist in designing a custom technology roadmap to illustrate the business objectives for the coming years.Build healthy partnerships with all stakeholders - clients and providers as we believe in Win-Win.Partnership and support for total lifecycle management of an organization’s voice and telecom technologies. Conduct contract initiation and renewal negotiation, SLA violation tracking and compensation, assist with moves, adds, changes, and escalation support for repairs and other issues.Recommend new technology that aligns with the organization’s vision, challenges and technology roadmap.Provide complete implementation project management for all services.Hold quarterly business reviews on our performance and optimization results along with annual strategy updates for competitive gain.