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Kris Maus
Ams Engagement Manager @Ecolab
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WORK HISTORY
Ams Engagement Manager @Ecolab
Level 2 Technology Support Manager working across multiple time zones and continents, serving as the voice of Ecolab to external partners’ accountable for providing delivery of exceptional technical service and system performance by building effective working relationships with outsourcing partners and understanding the needs of the business teams.Team Building and Management Liaison between Technical and Business Teams.Performance Improvement.Vendor PartnershipsApplication Manager of multiple Off Shore & On Shore Level 2 support teams.Incident and Problem Management Process ImprovementITIL
EDUCATION
University of Minnesota
BS
SKILLS
ABOUT KRIS MAUS
Strategic Ecommerce and Multichannel Leader who manages teams that deliver increased traffic and revenue by developing and managing tools, processes and resources,while providing excellent customer service. Experienced in Ecommerce/Multichannel Dev Ops, IT Management, Contract Management, Promotional Operations, Vendor Relations and Fulfillment. Enjoys working in a fast paced and cross functional environment. Skilled at managing and working with technical, business and creative resources.Liaison between the Business and Technology TeamsTeam Building & ManagementWebsite OperationsPerformance & Process ImprovementProcess Design and Implementation Cross Functional Leadership RetailIT Support ManagementContract Negotiations & ManagementVendor Partnerships & CollaborationProject ManagementProblem ResolutionITILAgile
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