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Kris Maus

Ams Engagement Manager @Ecolab

Andover, MN, US
MOBILE NUMBERS
+16•••••••28

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WORK HISTORY

Jul 2014 — Present

Ams Engagement Manager @Ecolab

Level 2 Technology Support Manager working across multiple time zones and continents, serving as the voice of Ecolab to external partners’ accountable for providing delivery of exceptional technical service and system performance by building effective working relationships with outsourcing partners and understanding the needs of the business teams.Team Building and Management Liaison between Technical and Business Teams.Performance Improvement.Vendor PartnershipsApplication Manager of multiple Off Shore & On Shore Level 2 support teams.Incident and Problem Management Process ImprovementITIL

EDUCATION

N/A

University of Minnesota

BS

SKILLS

Operational RiskBusiness AnalysisStrategyE-CommerceRisk ManagementTeam ManagementProcess FlowIssue ResolutionTeam LeadershipProject ManagementOff-Shore Team ManagementTransportationContract ManagementOperational PlanningRetailBusiness Process ImprovementVendor ManagementImportLeadershipBusiness Partner RelationsItilBusiness Process DevelopmentCross-Functional Team LeadershipMarketing StrategyData FeedsTeam BuildingManagementPartner ManagementTroubleshootingBusiness StrategyVendor RelationshipsProcess ImprovementSalesBusiness OperationsContract NegotiationProject Team ManagementMulti-Channel RetailProblem SolvingOperations Management

ABOUT KRIS MAUS

Strategic Ecommerce and Multichannel Leader who manages teams that deliver increased traffic and revenue by developing and managing tools, processes and resources,while providing excellent customer service. Experienced in Ecommerce/Multichannel Dev Ops, IT Management, Contract Management, Promotional Operations, Vendor Relations and Fulfillment. Enjoys working in a fast paced and cross functional environment. Skilled at managing and working with technical, business and creative resources.Liaison between the Business and Technology TeamsTeam Building & ManagementWebsite OperationsPerformance & Process ImprovementProcess Design and Implementation Cross Functional Leadership RetailIT Support ManagementContract Negotiations & ManagementVendor Partnerships & CollaborationProject ManagementProblem ResolutionITILAgile

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