Krishan Kumar
Agm @HCLTech
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WORK HISTORY
Agm @HCLTech
London, GB
Global Service Delivery Manager. Account Management – Budgeting, Forecasting, Hiring, Billing and Customer relationship and review at CxO level. Delivery management – As per the defined SOW, Monthly/Quarterly review with various stakeholders, Escalations and Problem management. Working closely with the Client Solution Team on the solution design and presentations. Areas of Operation involve end to end support for Datacenters which include tracks of Windows, UNIX, DBA, Storage and Backup, Monitoring, Networks (Voice and Data), Security, Exchange, Citrix, VMware and Service Desk. Asset Management, Business Continuity Planning, Business Process Management, Consulting and Customer Relationship Management.
EDUCATION
Lviv Polytechnic National University
M.S. Computer Engineering
Chartered Management Institute
CMI Level 7 Extended Diploma In Strategic Management & Leadership
ABOUT KRISHAN KUMAR
Accomplished IT Service Delivery and Operations Leader with 20+ years of global…
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